At nurtstar, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
nurtstar ("nurtstar," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who registers and plays on our platform at nurtstar.com (the "Platform"). This Privacy Policy ("Policy") describes how nurtstar collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and all related services.
This Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account or using the nurtstar Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, which are incorporated by reference.
For the purposes of the Data Privacy Act of 2012 and this Policy, nurtstar acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors. nurtstar determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
Where nurtstar engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to process your data only on nurtstar's documented instructions and in compliance with applicable data protection laws.
nurtstar collects the following categories of personal data from players and website visitors:
nurtstar collects your personal data through the following means:
nurtstar processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (Terms & Conditions) |
| Identity verification and age verification (21+) | Legal obligation (gaming regulations, anti-money laundering laws) |
| Processing deposits and withdrawals | Performance of contract |
| Providing gaming services and processing bets | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest (protecting nurtstar and players from fraud) |
| Compliance with anti-money laundering regulations | Legal obligation |
| Responsible gaming monitoring and intervention | Legitimate interest (player protection and regulatory compliance) |
| Customer support and dispute resolution | Performance of contract and legitimate interest |
| Marketing communications (with opt-in consent) | Consent (you may withdraw consent at any time) |
| Platform improvement and analytics | Legitimate interest (improving user experience) |
nurtstar does not sell your personal data to third parties. However, we may share your data with the following categories of recipients for the purposes described in this Policy:
All third-party service providers are bound by data processing agreements and are required to process your data only on nurtstar's instructions and in compliance with applicable data protection laws.
nurtstar retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:
After the applicable retention period expires, nurtstar will securely delete or anonymize your personal data in accordance with our data retention and deletion procedures.
nurtstar implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While nurtstar takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying nurtstar immediately if you suspect unauthorized access to your account.
nurtstar uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow the Platform to recognize you on subsequent visits.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the Platform.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:
To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to your request within fifteen (15) days, or within the timeframe required by the National Privacy Commission.
nurtstar strictly prohibits access to the Platform by individuals under the age of 21 years. We do not knowingly collect personal data from minors. If you are under 21 years of age, you must not register an account or use the Platform.
If nurtstar becomes aware that a registered player is under 21 years of age, we will immediately suspend the account, void all transactions, and delete the minor's personal data in accordance with our legal obligations. Parents or guardians who believe their child has provided personal data to nurtstar should contact us immediately using the details in Section 14.
nurtstar primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers (such as cloud hosting providers and game software providers) may be located outside the Philippines. When we transfer your data internationally, we ensure that appropriate safeguards are in place, including:
By using the nurtstar Platform, you consent to the international transfer of your personal data as described in this Policy.
nurtstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When material changes are made, we will notify you via email to your registered email address or by displaying a prominent notice on the Platform.
The updated Privacy Policy will display a revised "Last Updated" date at the top of this page. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree to the changes, you must cease using the Platform and close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the nurtstar Data Protection Officer (DPO):
nurtstar Data Protection Officer Email: [email protected] Response Time: Within 15 days
You may also contact nurtstar customer support 24/7 via live chat on the Platform for general privacy inquiries. For formal data subject access requests or complaints, please use the DPO email address above.
If you are not satisfied with our response to your data protection concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
A quick overview of the key privacy protections and data rights you have as a nurtstar player in the Philippines.
All data transmitted between your device and nurtstar servers is protected by bank-grade 256-bit SSL/TLS encryption, the same standard used by Philippine banks.
nurtstar fully complies with the Data Privacy Act of 2012 and all issuances of the National Privacy Commission, giving Filipino players strong legal protections.
nurtstar will never sell your personal data to third parties. Your data is used solely to operate your account and comply with legal obligations.
You have the right to know exactly what data we collect, why we collect it, and who we share it with. Request a copy of your data at any time.
You can request deletion of your personal data at any time, subject to legal retention requirements for anti-money laundering and gaming regulations.
nurtstar has appointed a Data Protection Officer to handle all privacy inquiries and data subject access requests. Contact us at [email protected].
Now that you understand how nurtstar protects your personal data, you can play with confidence. Join thousands of Filipino players who trust nurtstar with their gaming experience.
Visit nurtstar Homepage